Sep 22, 11:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 20, 06:47 UTC
Scheduled - Start: 2024-09-22 08:00 UTC
End: 2024-09-22 11:00 UTC

During the above maintenance window, there will be maintenance performed on our ticketing system.

Expected Impact:

During the course of the maintenance, users will be unable to use our Live Agent/Chat system. Users can still submit support tickets, update existing tickets, or receive replies to existing tickets.

As soon as the vendor maintenance has completed, the chat functionality should work as expected.

We appreciate your patience throughout this process. If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Sep 19, 22:48 UTC
Resolved - Our Engineering team has confirmed the full resolution of this incident.

From 20:14 to 22:03 UTC, users may have experienced errors when connecting to their Apps or with their Apps connecting to other services, as well as delays in deploying Apps. Users should now be able to connect to their Apps normally, and any delayed deployments should complete successfully.

If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel.

Sep 19, 22:22 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the App Platform connectivity and deployment issues in all regions. Users should now be able to connect to and deploy Apps as normal. Our team is monitoring the situation, and we will post an update as soon as the issue is fully resolved.

Sep 19, 22:03 UTC
Identified - Our Engineering teams have identified the cause of connectivity and deploy issues in App Platform.

Our teams are actively deploying a fix across all regions, however, users may still experience connection and deployment errors with Apps until that process is complete. We will continue to post updates as we have more information. Thank you for your patience.

Sep 19, 21:53 UTC
Update - Our Engineering teams continue to investigate the issue impacting App Platform. At this time, our teams believe that Apps in all regions may be impacted by connectivity issues, as well as users seeing delays in Apps deployments.

We have engaged multiple teams to investigate the issue, and we apologize for the continued inconvenience. We will share more updates as soon as we have more information.

Sep 19, 21:24 UTC
Update - Our Engineering team is seeing App connectivity improvement in NYC, although we have confirmed that the LON region is affected as well.

Our team is actively working to identify and fix the issue impacting connectivity for TOR and LON Apps, and we will post an update as soon as we have more information.

Sep 19, 21:07 UTC
Investigating - Our Engineering team is currently investigating an issue potentially impacting DigitalOcean services.

At this time, we're seeing reports of App Platform Apps unable to connect to other DigitalOcean resources, such as Spaces buckets and Managed Databases. Users may see connection errors or be unable to access Apps correctly.

We are working to understand the issue that is occurring, as well as what services and regions are impacted. We will provide another update as soon as we have further information.