Aug 8, 14:00 UTC
Completed - The scheduled maintenance has been completed.

Aug 8, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 5, 15:48 UTC
Scheduled - Hello,

We are reaching out again to inform you that the SYD1 Network Maintenance which was previously scheduled to start today (2024-08-05) at 12:00 UTC has been rescheduled to the following window:

Start: 2024-08-08 12:00 UTC
End: 2024-08-08 14:00 UTC

We apologize for any inconvenience this short notice may have caused and thank you for your understanding. You may find the initial maintenance notice along with a description of any expected impact related to this work included at the bottom of this message.

If you have questions or concerns about this maintenance, please reach out to us by opening up a ticket on your account.

Thank you,


---BEGIN INITIAL MAINTENANCE NOTICE---


SYD1 Network Maintenance 2024-08-05 12:00 UTC

Start: 2024-08-05 12:00 UTC
End: 2024-08-05 14:00 UTC

Hello,

During the above window, we will be performing maintenance in our SYD1 region as part of network upgrades.

Expected Impact:

These upgrades are designed and tested to be seamless and we do not expect any visible impact to customer traffic due to this maintenance. Should an unexpected issue arise, a possible outcome would be a temporary loss of public traffic inbound and outbound connectivity for a short time for the impacted Droplets and Droplet-based services in the region. We will endeavor to keep any such impact to a minimum.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Thank you,
Team DigitalOcean

Aug 5, 19:46 UTC
Resolved - Our engineering team has resolved the issue impacting the management of multiple services via the Cloud Control Panel and the API, including event processing. All services should now be functioning normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

Aug 5, 19:20 UTC
Monitoring - Our Engineering teams have identified a remediation strategy and are working to roll it out to all regions. We are starting to see services recover as a result of this fix being deployed.

Customers may begin to see some management functionality for services return and we will continue to provide updates as we work to return full functionality.

Aug 5, 17:39 UTC
Identified - Our Engineering teams have now identified the cause of the issue impacting multiple services. They continue to work on resolving the impact to customers.

During this time, users may experience errors when attempting to manage services through the UI or the API, including accessing Droplet information or the processing of Droplet events. Existing customer resources, such as Droplets, remain online and accessible.

We apologize for the inconvenience and will share an update once we have more information.

Aug 5, 17:11 UTC
Update - Multiple Engineering teams are continuing to investigate the issue. Customers may also encounter errors when managing other services and using the API at this time.

We will post another update soon.

Aug 5, 17:05 UTC
Investigating - As of 16:30 UTC, Our Engineering team is investigating an issue with processing of events in all regions. During this time users may experience failed events on Droplets. We apologize for the inconvenience and will share an update once we have more information.