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Received — 18 July 2024 DigitalOcean Status - Incident History

NYC1 Network Maintenance 2024-07-18 22:00 UTC Phase 2

Jul 19, 01:41 UTC
Completed - The scheduled maintenance has been completed.

Jul 18, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 18, 21:10 UTC
Scheduled - During the above window, our Networking team will be making changes to our core networking infrastructure to improve performance and scalability in the NYC1 region. This will be the second of the two maintenance activities performed by our team in the region on consecutive days.

Expected Impact:

These upgrades are designed and tested to be seamless and we do not expect any impact to customer traffic due to this maintenance. If an unexpected issue arises, affected Droplets and Droplet-based services may experience a temporary loss of private connectivity between VPCs. We will endeavor to keep any such impact to a minimum.

If you have any questions or concerns regarding this maintenance, please reach out to us by opening up a ticket on your account via https://cloudsupport.digitalocean.com/s/createticket.

Core Infrastructure Maintenance

Jul 24, 21:00 UTC
Completed - The scheduled maintenance has been completed.

Jul 24, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 17, 13:30 UTC
Scheduled - Start: 2024-07-24 20:00 UTC
End: 2024-07-24 21:00 UTC

During the above window, our Engineering team will be performing maintenance on principal infrastructure in order to improve reliability of the services. Please note that existing infrastructure will continue running without issue. This maintenance impacts create, read, update, and delete (CRUD) operations in all regions.

Expected Impact:

During the maintenance window, users may experience increased latency for the following platform operations:

Cloud Control Panel and API operations
Event processing
Droplet creates, resizes, rebuilds, and power events
Managed Kubernetes reconciliation and scaling
Load Balancer operations
Container Registry operations
App Platform operations
Managed Database creation and scaling

We expect to see two periods of 10 second impact, for a total of 20 seconds within the hour window. If unexpected impact occurs or continues for longer than expected, we will provide updates via our public status page.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Kubernetes 1-Click Marketplace Maintenance

Jul 18, 16:00 UTC
Completed - The scheduled maintenance has been completed.

Jul 18, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 17, 16:26 UTC
Scheduled - Start Time: July 18 2024 14:30 UTC
End Time: July 18 2024 16:00 UTC

During this time, our Marketplace Engineering team will be performing maintenance on our Managed Kubernetes 1-click application service.

Expected Impact:

During this maintenance, customers will be unable to view existing Kubernetes 1-click installations via the Cloud control panel or install new Kubernetes 1-click applications from the Marketplace onto new or existing clusters.

If you have any questions related to this event, please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Thank you,
Team DigitalOcean

Degraded Functions Service in TOR1

Jul 17, 18:49 UTC
Resolved - Our Engineering team has confirmed the full resolution of the issue impacting the ability to create and manage Functions through the Cloud Control Panel and API in our TOR1 region. We appreciate your patience throughout the process.

If you continue to see errors please open a ticket with our Support team and we will be glad to assist you further.

Jul 17, 17:46 UTC
Monitoring - The fix was deployed successfully and the impact appears to have subsided. Users should now be able to create and update functions, triggers and related settings via Cloud Control Panel and API.

We are monitoring the situation and will post an update once we can fully confirm resolution.

Jul 17, 17:24 UTC
Identified - Our Engineering team has identified an issue with Functions in our TOR1 region and a fix is currently being deployed.

During this time, users may experience errors while creating or editing Functions, triggers, and related settings via the Cloud Control Panel and API.

We apologize for the disruption and will post an update once the fix has finished rolling out.

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