Normal view

Received — 4 July 2024 DigitalOcean Status - Incident History

Snapshots and Backups Failures in NYC3

Jul 3, 21:36 UTC
Resolved - Our Engineering team identified and resolved an issue with creation of Snapshots and Backups in the NYC3 region.

From 20:11 UTC to 21:04 UTC, users may have experienced errors while taking Snapshots of Droplets in NYC3. Backup creation was also failing, however, Backups will be retried automatically.

Our Engineering team quickly identified the root cause of the incident to be related to capacity on internal storage clusters and were able to rebalance capacity, allowing creations to succeed.

We apologize for the disruption. If you continue to experience any issues, please open a Support ticket from within your account.

Removing Team Members

Jul 3, 21:16 UTC
Resolved - Beginning July 2nd, 20:55 UTC, team account owners may have seen an issue with removing other users from their team accounts. As of July 3rd 20:47 UTC, a fix was deployed and our Engineering team has confirmed full resolution of the issue. Team owners should be able to remove other users from their teams without issue.

Thank you for your patience. If you continue to experience any problems, please open a support ticket from within your account.

Jul 3, 20:53 UTC
Monitoring - Our Engineering team has completed the rollout of the fix to resolve the issue with team owners being unable to remove users from their team accounts.

We are currently monitoring the situation and will post an update as soon as the issue is fully resolved.

Jul 3, 20:34 UTC
Identified - Our Engineering team has identified an issue with removing team members from active DigitalOcean accounts and is currently working on a fix. During this time, users (team owners) will see an error when attempting to remove team members from their accounts.

We apologize for the inconvenience and will post an update as soon as the fix is in place.

❌