May 7, 20:03 UTC
Resolved - Our Engineering team has confirmed that the issue with Spaces Buckets creates in multiple regions has been fully resolved.

If you continue to experience any problems, please open a support ticket from within your account. Thank you for your patience and we apologize for the inconvenience.

May 7, 19:06 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue affecting creation of Spaces Buckets in multiple regions and is monitoring the situation closely.

The impact has subsided and users should no longer experience issues creating Spaces Bucket both through the cloud control panel and via API.

We will post an update as soon as the issue is fully resolved.

May 7, 14:07 UTC
Investigating - Our Engineering team is investigating an uptick in error rates for users creating Spaces Buckets in multiple regions, starting May 3.

We have rolled back a recent change in our systems in an effort to address the issue. However, we are still investigating and users may still experience errors when attempting to create Spaces Buckets, both through the cloud control panel and via API.

We apologize for the inconvenience and will share an update once we have more information.

May 15, 01:38 UTC
Completed - During the maintenance, our Engineering team observed possible connectivity issues between Droplets and networking services like LBaaS.

Due to such unforeseen issues, our Engineering team has decided to rollback this maintenance for now and will be rescheduling it at a later date.

We apologize for the inconvenience and the unexpected downtime to services. If you have any questions or continue to experience issues, please reach out via a Support ticket on your account.

May 14, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 7, 04:13 UTC
Scheduled - Start: 2024-05-14 22:00 UTC
End: 2024-05-15 02:00 UTC

During the above window, our Networking team will be making changes to core networking infrastructure, to improve performance and scalability in the NYC2 region.

Expected impact:

These upgrades are designed and tested to be seamless and we do not expect any impact to customer traffic due to this maintenance. If an unexpected issue arises, affected Droplets and Droplet-based services may experience increased latency or a brief disruption in network traffic. We will endeavor to keep any such impact to a minimum.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

May 7, 04:41 UTC
Resolved - Our Engineering team has confirmed the complete resolution of the issue at 03:51 UTC.

Creating Droplets, all Droplet-based services including Kubernetes Clusters, Managed Databases, Load Balancers, and Snapshots are now working as expected in the NYC3 region.

Thank you for being so patient. If you continue to experience any problems, please open a support ticket from within your account.

May 7, 04:11 UTC
Monitoring - Our Engineering team has investigated and identified an issue with creating resources in the NYC3 region. Between approximately 03:18 UTC - 03:51 UTC, customers may have experienced errors when creating Droplets and Droplet-based services including Managed Kubernetes, Managed Databases, Load Balancers, and snapshots.

Our team has implemented a fix to restore the ability to create resources and is monitoring the region. We will post an update as soon as the issue is fully resolved.