I genuinely hate making posts like this. But after everything I’ve been through with Apple and AIG over the past 24 days, enough is enough and people need to know about this company Apple has decided to outsource their claims to.

On 10/14, I contacted Apple Support to simply inquire about Theft & Loss coverage for an older iPhone that was linked to my Apple account. I was directed to AIG’s website, and within literal seconds of logging into their website, without pressing anything further, my perfectly functioning iPhone 17 Pro was reported stolen, remotely locked, and erased.

I NEVER filed a claim on this phone when this occurred. I NEVER reported it stolen or went on FindMy. And I NEVER authorized any of this.

Apple and AIG have acknowledged that this was a known glitch, and AIG is the only one with the kill switch to recover my phone, yet here I am on 11/7, 24 days later, over 30 hours spent on support calls, multiple escalations, multiple formal complaints and STILL no resolution.

On 10/14, I received written confirmation that my phone would be recovered within 48 hours. Since then, I have been passed between departments, repeatedly promised resolution within 24–48 hours, and told the same things over and over again.

I have submitted a complaint with the Arizona Attorney General, BBB, and Department of Insurance Financial Institutions. Apple and AIG have both refused to provide a new device if this one is not recovered, and I am reaching a point where I will be forced to take on the financial burden of this mistake, and purchase a new phone.

I genuinely feel an obligation to share my experience because if this happened to me, it could happen to someone else.

We pay for AppleCare+ to PROTECT our devices, not to potentially lose access to them because of a system error that nobody seems capable of correcting.

I’m sharing this to raise awareness, demand accountability, and hopefully prevent another person from going through this absolute nightmare.