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Help needed: Lost my WhatsApp booking flow in Traveler Theme / WooCommerce

15 October 2026 at 18:31

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Hey everyone,

​I'm running a tour and safari booking website using WordPress and the Traveler theme.

​The Problem:

Previously, when a customer selected a tour, chose their dates, and number of guests, then clicked "Check Availability" or "Checkout", a large WhatsApp button would appear on the screen. Clicking it would redirect them directly to our company's WhatsApp with a pre-filled message containing all their selected booking details.

​What happens now:

The WhatsApp step is completely gone. Now, when they click checkout, it redirects them to the standard WooCommerce checkout page (asking for billing info, email, payment methods, etc.), which I don't want. I just want the WhatsApp flow back.

​What I've checked:

​I checked my plugins, and there is no specific "WooCommerce to WhatsApp" plugin installed. I only have "Chaty", which just adds a floating widget, not the booking flow.

​I dug into the Traveler Theme Options > Booking Options and WooCommerce Options, but I couldn't find any specific setting to route the checkout to WhatsApp.

​I checked the individual tour settings, but changing them to "Instant Booking" or "Enquire Booking" doesn't bring back that specific WhatsApp pop-up with the variables.

​Did I accidentally disable a built-in feature in the Traveler theme? Or was this likely a custom code snippet in functions.php that got deleted? How can I restore the flow that sends the checkout variables to WhatsApp?

​Any help would be hugely appreciated!

submitted by /u/Svx_m
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