Bill McDermott was pretty blunt on ServiceNow's results call. His pitch is that the old CRM was built for sales teams, and that service is where the customer relationship actually lives. He's openly talking about rip and replace, and says deployment times are now 30 or 60 days for a serious company at serious scale.

There are some numbers behind it. CRM showed up in 13 of ServiceNow's top 20 deals last quarter and CRM AI net new ACV tripled. HPE signed up for its Cloud and AI support services, and Stagwell is consolidating four legacy service desks across more than 70 agencies.

I'm sceptical of the 30 day bit. Data migration and integrations are what kill CRM projects, not the software.

Has anyone here moved service off Salesforce or Dynamics onto ServiceNow? How long did it really take?