I've been voluntold to analyse our Datadog costs because our bills keep going up, and we're paying extra for new features if we go over the committed spend. It's a bit mismanaged across the org. Naturally, I need billing data to do the analysis (and do some MI outside of Datadog).

These endpoints all return 403 Forbidden:

• /api/v2/usage/historical_cost
• /api/v2/usage/estimated_cost
• /api/v2/cost_by_tag/monthly_cost_attribution

I'm an Admin with all relevant billing and usage permissions. Other usage endpoints work fine, and I can see usage data in the UI.

We buy Datadog through a reseller, and I suspect our organisation is a child org under the reseller's parent org. I think that explains why I can't access historical cost data through the API.

Our reseller has gone quiet for quite some time. I've contacted Datadog Sales and Support (I have no idea why we have a direct connection via a shared Slack channel even though we're not direct customers), but they've basically ghosted me.

We're paying for the service, our bills are increasing, and I'm trying to understand where the money goes. Why is accessing our own cost data such a nightmare?

Has anyone dealt with anything similar?