Hi! we just rolled out a new CRM setup... and to be so real... it is a total flop. the sales reps are completely rebelling because the system requires way too many clicks just to log a basic update.

instead of using the platform... they've gone completely rogue. they are tracking everything in their secret Excel sheets... and they literally only log the deal into the CRM after it’s already closed-won... just to secure their commission check. like they are straight up refusing to touch the pipeline.

it's because our admin made the mobile layouts completely unusable... they added all these dependent picklists where you literally have to click through 12 dropdowns just to log a standard bolt-on attachment or a quick pricing tier change... so the reps just... don't do it.

management is completely blind to it because they only look at the final closed-won revenue numbers... but our pipeline forecasting is literally in the negatives. we have zero visibility because the system thinks we have $0 in the pipeline until a random $50k deal just spawns out of nowhere on Friday afternoon during the final vibe check... it's so bad.

has anyone successfully dealt with sales reps flat-out refusing to use a new CRM?? how do we fix the friction before this Excel shadow-IT completely takes over... it's getting weird.