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Received — 22 July 2026 CRM - Customer Relationship Managment

I got tired of switching between 10 different business tools, so I'm building a modular AI CRM.

Over the past year, I noticed a pattern with small businesses.

They use:

  • A CRM for leads
  • WhatsApp for communication
  • Calendly for bookings
  • Google Sheets for tracking
  • Mailchimp for campaigns
  • AI tools for content
  • Zapier/n8n for automation
  • Separate dashboards for reports

Nothing actually works together.

So instead of building another generic CRM, I'm experimenting with a modular AI operating system where businesses only install the features they need.

Some of the modules I'm working on:

  • 📍 Google Maps Lead Scraper
  • 🤖 AI Workforce
  • 💬 WhatsApp AI Agent (Official Cloud API)
  • 👥 CRM
  • 📅 Smart Appointments
  • 💳 Sales & Billing
  • 📦 Inventory
  • 🎥 Teleconsultation
  • 🎙️ AI Voice Calling
  • 📈 Analytics
  • 🌐 Website/Landing Page Builder
  • ...and custom modules businesses can add later.

The idea is that a dental clinic, travel agency, gym, real estate company, or law firm shouldn't all be forced to use the same CRM. They should start with a base platform and enable only the modules relevant to them.

The biggest challenge isn't building features—it's making AI reliable enough to perform real business actions while keeping everything auditable, recoverable, and easy for non-technical teams.

Here's the current module selection screen from the prototype.

I'm looking for honest feedback.

If you run a business:

  • What's the one module you'd install first?
  • What's one feature you think every CRM still gets wrong?
submitted by /u/md_modassir
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