If you could add one feature to your CRM today, what would it be? Curious to know what's frustrating people the most.

Has AI actually saved you time in your CRM, or is it mostly hype? What features do you use regularly?

We (our team) recently made a few websites for a college, integrating a CRM system to make the application process and customer service easier. It was AI-integrated.

We want to know whether a manually managed CRM system is more effective than an AI-integrated CRM, if so, then in what ways? Advantages, limitations and other things.