I've been curious about how much of a difference a CRM actually makes for gyms, studios, and personal trainers.

Some people seem to manage everything manually, while others rely on a CRM to keep track of leads, member follow-ups, appointments, and client communication.

For those who've used one:

-Did it noticeably improve your day-to-day workflow?
-Which features ended up being the most useful?
-Was there anything you expected to use but rarely did?

I'd love to hear some real experiences before deciding whether it's worth investing the time to learn one.