My family runs a business where we receive around 20 new leads per day. Right now, we manage everything through Excel, but as the number of leads has grown, it’s become pretty tedious and difficult to keep everything organized.

We’re looking to implement a CRM mainly to:

- Manage leads through different stages of a pipeline

- Track where leads are being lost in the sales process

- Automate some of the repetitive/manual work we’re currently doing in Excel

- Use Salesbots/chatbots to automatically interact with, qualify, and follow up with leads

- Keep follow-ups and customer information organized

I’ve been looking into Kommo, and it seems like it could fit what we need, especially because of its Salesbot features. However, I’ve also come across posts mentioning issues with duplicate leads, slowness, and other problems.

For anyone who has used Kommo with a similar volume of leads, how has your experience been? Would you recommend it, or are there other CRMs we should be considering?

We don’t need anything insanely complex — our main goal is to have a structured sales pipeline, understand our conversions/losses at each stage, automate as much of the repetitive lead-management work as possible, and use bots to help handle and follow up with incoming leads.

Any recommendations or experiences would be appreciated!