We currently have 80 business using our crm, you can save customers, as customers or leads, you can save them into lists, and each customer can have a status (you custom create these) and each customer has set and custom fields, you can call using voip, chat on WhatsApp and email and send sms. And send bulk sms/wa/email. You can also manage tickets, and a stand alone on system calendar. What else is needed? Or what other good suggestions do you guys have?