Something I've been thinking about lately:

When a business starts getting more inquiries than usual, what system do you use to keep everything organized?

Do you reply immediately, set reminders for later, use a CRM, or have some kind of automated follow-up?

I've noticed that replying once is usually easy. The difficult part is remembering to follow up again when someone doesn't respond. I've noticed that Multi_Nudge helps with this by making the follow-up process easier.

I'm curious what other small businesses are doing to handle this without spending hours every day on it.