For people who use a CRM for leads, sales, or customers:

What are the features you genuinely need, and what feels unnecessary or overcomplicated?

I’m curious about a few things:

• What are your must-have features?
• What do most CRMs make too complicated?
• What do you still manage outside your CRM using WhatsApp, spreadsheets, notes, email, etc.?
• What usually makes you stop using a CRM?
• If you could remove 80% of the features and keep only the essentials, what would you keep?