Aug 15, 15:42 UTC
Resolved - From 14:40 UTC to 14:52 UTC, users may have experienced errors when trying to use the API or while accessing our Cloud Control Panel at https://cloud.digitalocean.com.
Our Engineering team has implemented a fix and confirmed full resolution of the issue. Users should be able to access the API and Cloud Control Panel without issue now.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
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Aug 13, 09:30 UTC
Resolved - As of 18:45 UTC, our Engineering team has resolved the issues with OpenAI rate limits that were affecting certain DigitalOcean services. The problem, which began at approximately 09:30 UTC, caused errors (429s) for Agents using OpenAI models for serverless inference.
Systems Affected:
Serverless inference
Evaluations
Technical Details: The issue was caused by exceeding OpenAI rate limits, which resulted in 429 errors for OpenAI models.
Duration: The incident lasted for approximately 9 hours, from 09:30 UTC to 18:45 UTC. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue. If you continue to experience problems, please open a ticket with our Support team.
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Aug 7, 23:45 UTC
Resolved - Our Engineering team identified and resolved an issue with the doctl v1.136.0 that was affecting automations and integrations, including App Platform and GitHub Action.
Users with the affected version of doctl may see 404 errors blocking their pipeline. The issue was caused by missing binaries in the release. The broken release has been deleted. Automations depending on doctl should now function as expected.
We apologize for the inconvenience. The new release shall be published soon.
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Jul 30, 02:04 UTC
Resolved - Our Engineering team has implemented a fix for the issue that was preventing users from submitting or viewing tickets through our Support Ticket Portal. At this time, all users should be able to access the portal and manage tickets normally via https://cloudsupport.digitalocean.com/s/.
Additionally, any previously submitted tickets that were affected by this issue have now been successfully routed to our Support Team, who will be addressing them as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience while we worked to resolve this issue.
Jul 30, 01:42 UTC
Identified - Our Engineering team has identified the root cause of the issue affecting the ability to submit or view tickets through our Support Ticket Portal. They are actively working on implementing a fix.
We will share another update as soon as more information becomes available. Thank you for your continued patience and understanding as we work to resolve this issue.
Jul 30, 01:26 UTC
Investigating - Our Engineering team is investigating an issue with our DigitalOcean Support Ticket Portal. At this time, users may not be able to submit new tickets or view currently opened tickets at https://cloudsupport.digitalocean.com/s/.
We apologize for the inconvenience and will share an update once we have more information.
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