Jun 3, 19:20 UTC
Resolved - Our Engineering team has successfully resolved the issue that was impacting the DBaaS cluster logs. API responses should be successful without any error messages while retrieving logs, and the "Recent Logs" section is also working as expected.

We have continued to monitor the system and have observed stable performance. The issue is now fully resolved.

Thank you for your patience while we worked to address the issue. If you are still facing issues, please open a ticket from within your Cloud Control Panel for further review.

Jun 3, 18:29 UTC
Monitoring - Our Engineering team has now mitigated the issue that affected the DBaaS cluster logs and is currently being monitored. Users should no longer see 500 errors when attempting to retrieve the logs via the API. The "Recent Logs" section in the Logs & Queries tab of the UI should now display logs as expected.

We are continuing to monitor the situation closely to ensure stability. Thank you for your patience during the process and we will provide a final update once we confirm the issue is fully resolved.

Jun 3, 16:26 UTC
Investigating - Our Engineering team is currently investigating an issue with fetching DBaaS cluster logs, affecting all non-MongoDB clusters.

Affected users may encounter 500 errors when attempting to retrieve logs via the API, and no logs will appear in the Recent Logs tab.

We apologize for the inconvenience and will provide updates as soon as we have more information. Thank you for your patience.

May 30, 21:03 UTC
Resolved - Our Engineering team identified an issue impacting GenAI agents via Cloud between 19:55 UTC and 20:36 UTC

During this time, users were unable to view or create GenAI agents in the Cloud Control Panel.

A fix was deployed at 20:36 UTC by our Engineering team and the issue stands resolved now.

We apologize for the inconvenience. If you continue to experience any issues, please open a support ticket from within your account.

May 28, 22:10 UTC
Resolved - From May 28 2025 20:13 UTC to 20:24 UTC, users may have experienced issues accessing the Cloud Control Panel. Specifically, users attempting to access the Projects, Load Balancers, Networking, and Droplet pages may have seen no content or a blank page.

This incident did not impact the DigitalOcean API or the functionality of any existing resources.

Our Engineering team was able to fully resolve the issue and as of 20:24 UTC, the Cloud Control Panel is functioning normally.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

May 28, 00:00 UTC
Completed - The scheduled maintenance has been completed.

May 27, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 24, 22:23 UTC
Scheduled - Start: 2025-05-27 22:00 UTC
End: 2025-05-28 00:00 UTC

During the above window, our Networking team will be making changes to the core networking infrastructure to improve performance and scalability in the NYC3 region.

Expected impact:

During the maintenance window, users may experience delays or failures with event processing for a brief duration on Droplets and Droplet-based services, including Droplets, Managed Kubernetes, Load Balancers, Container Registry, and App Platform. Additionally, regular requests via the Public API, as well as viewing and submitting requests through the Cloud Control Panel, may time out or fail for up to 5 minutes. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions related to this issue, please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket