Mar 17, 17:50 UTC
Resolved - From 14:23 UTC to 16:16 UTC, users were unable to complete the signups for new accounts. Our Engineering team has resolved the issue affecting new account sign-ups. Users should no longer experience errors and are now able to complete the sign-up process successfully.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

Mar 17, 16:46 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue impacting new account signups and monitoring the situation. At this time, new signups should be functioning as expected. We will post an update as soon as the issue is fully resolved.

Mar 17, 16:22 UTC
Investigating - Our Engineering team is investigating an issue with new customer signups. During this time, some new customers are unable to finish the signup process.

We apologize for the inconvenience and will provide an update as soon as possible.

Mar 18, 22:44 UTC
Completed - The scheduled maintenance for our core networking infrastructure in the LON1 region, originally planned for March 18, 2025, from 20:00 UTC to 23:00 UTC, has been cancelled. No further changes will be made at this time, and all services are currently operating as expected.

During the scheduled window, we encountered an issue that caused a brief impact on services. As a result, we decided to roll back the maintenance to prevent further disruption. We appreciate your patience and understanding during this time.

We will provide an update once a new date for the maintenance has been confirmed. If you have any questions or experience any ongoing issues, please reach out to our support team via Cloud Support.

Thank you for your understanding.

Mar 18, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 15, 20:16 UTC
Scheduled - Start: 2025-03-18 20:00 UTC
End: 2025-03-18 23:00 UTC

During the above window, our Networking team will be making changes to the core networking infrastructure to improve performance and scalability in the LON1 region.

Expected impact:

During the maintenance window, users may experience delays or failures with event processing for a brief duration on Droplets and Droplet-based services, including Droplets, Managed Kubernetes, Load Balancers, Container Registry, and App Platform. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions related to this issue, please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

Mar 10, 21:49 UTC
Resolved - From March 1st 12:00 UTC to March 10th 18:43 UTC, a subset of users experienced issues connecting Managed Kubernetes nodes to Droplets as a source to allow traffic, due to an issue with tags being applied internally. Some users may also have experienced issues adding Managed Kubernetes Clusters as a source in Cloud firewalls with related Droplets.

Our Engineering team has confirmed full resolution of the issue. Users should now be able to connect Managed Kubernetes nodes to Droplets and should also be able to add Managed Kubernetes Cluster as a source in the Cloud Firewall with related Droplets.

If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel.

Mar 10, 14:38 UTC
Identified - Our Engineering team has identified the cause of the issue affecting recently created Managed Kubernetes nodes. These nodes are currently unable to connect to Droplets that use the Managed Kubernetes Cluster as a source to allow traffic.
Additionally, users who add a Managed Kubernetes Cluster as a source in the Cloud firewall may experience issues with related Droplets not being added to the firewall as expected.

As a temporary solution, users can continue to add the tag k8s:CLUSTER_UUID, where CLUSTER_UUID is the UUID of the user's Managed Kubernetes Cluster. The UUID can be found in the Cloud Panel URL of the Managed Kubernetes Cluster or by running the following command:

doctl kubernetes cluster list

We are working on a solution and will provide further updates as we progress. We appreciate your patience and understanding.

Mar 10, 12:03 UTC
Investigating - Our Engineering team is currently investigating an issue impacting recently created Managed Kubernetes nodes not being able to connect to Droplets that utilize the Managed Kubernetes Cluster source to allow traffic.

Users adding a Managed Kubernetes Cluster as a source in the Cloud firewall may see related Droplets not added to the Cloud firewall.

As a workaround users can add the tag "k8s:CLUSTER_UUID" where "CLUSTER_UUID" is the user's Clusters UUID.
Users can find the UUID details in the Cloud Panel URL of Managed Kubernetes Cluster or by using the command "doctl kubernetes cluster list"

We apologize for the inconvenience and will share more information as soon as it's available.

Mar 5, 23:11 UTC
Resolved - From 20:08 UTC to 21:49 UTC, users may have experienced issues creating new certificates, provisioning or scaling MongoDB clusters, and issuing certificates for use with LBAAS and CDN services. Additionally, a subset of new custom domains on the App Platform may have taken longer than usual to configure.

Our Certificate Authority has fully resolved the issue with our managed certificates service, and all services have returned to normal operation.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

Mar 5, 22:07 UTC
Monitoring - Our Certificate Authority has implemented a fix for the issue with our managed certificates service. Services are beginning to recover, and we are closely monitoring the situation to ensure full stability.

Users should now be able to create new certificates, provision and scale MongoDB clusters, and issue certificates for use with LBAAS and CDN services. Additionally, new custom domains on the App Platform should start configuring normally.

We apologize for the inconvenience and will share another update once the matter is fully resolved.

Mar 5, 21:22 UTC
Investigating - Our engineering team is investigating an issue with our managed certificates service due to an unexpected outage from our Certificate Authority.

During this time, users may experience issues creating new certificates, provisioning or scaling MongoDB clusters, and issuing certificates for use with LBAAS and CDN services. Additionally, this may cause a subset of new custom domains on App Platform to take longer than usual to become active.

We apologize for the inconvenience and will provide updates as soon as we receive more information.

Mar 5, 23:52 UTC
Completed - The scheduled maintenance for our core networking infrastructure in the NYC3 region, originally planned for March 5, 2025, from 23:00 UTC to March 6, 2025, 01:00 UTC, has been cancelled. No changes will be made at this time, and all services will continue to operate as usual.

We will provide an update when this maintenance has a new confirmed date. If you have any questions, please reach out to our support team via Cloud Support.

Thank you for your understanding.

Mar 5, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 3, 16:48 UTC
Scheduled - Start: 2025-03-05 23:00 UTC
End: 2025-03-06 01:00 UTC

During the above window, our Networking team will be making changes to core networking infrastructure, to improve performance and scalability in the NYC3 region.

Expected impact:

During the maintenance window, users may experience brief delays or failures in event processing for up to 5 minutes. This may affect Droplets and Droplet-based services, including Managed Kubernetes, Load Balancers, Container Registry, and App Platform. Additionally, regular requests via the Public API, as well as viewing and submitting requests through the Cloud Control Panel, may time out or fail for up to 5 minutes.We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions related to this issue please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket