Jan 29, 16:16 UTC
Resolved - The issue affecting Snapshots and Backups access from the DigitalOcean Cloud Panel has been fully resolved. Users should now be able to access these services without any errors.

We appreciate your patience while we worked to fix this issue. If you continue to experience any problems, please open a ticket from your account for further investigation.

Jan 29, 15:49 UTC
Monitoring - Our Engineering team have implemented a fix for the issue affecting Snapshots and Backups access from the DigitalOcean Cloud Panel. Services are now recovering, and we are closely monitoring the situation to ensure stability.

If you continue to experience any issues, please open a ticket from your account for further review.

Jan 29, 15:40 UTC
Investigating - Our Engineering team is investigating an issue with Backups and Snapshots on Cloud Control Panel. During this time, users may experience error while accessing Backups and Snapshot webpage. We apologize for the inconvenience and will share an update once we have more information.

Jan 24, 14:21 UTC
Resolved - Our Engineering team has successfully resolved the issue affecting both the creation and regeneration of Spaces Access Keys. Between 13:05 UTC and 13:50 UTC, users may have faced intermittent errors when creating or regenerating Access Keys. All services are now fully restored and operating normally.

If you're still encountering any issues, please open a ticket with our support team. We apologize for any inconvenience caused.

Jan 23, 23:47 UTC
Resolved - From 19:44 UTC to 23:19 UTC, users may have experienced issues with accessing the Droplet Recovery Console.

We have confirmed that the issue is fully resolved, and users should be able to access the Recovery Console from the Cloud Control Panel as normal.

If you continue to experience problems, please open a ticket with our support team. Thank you for your patience, and we apologize for any inconvenience.

Jan 23, 23:25 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue with the Droplet Recovery Console and are currently monitoring the situation.

Users should no longer experience issues with accessing the Recovery Console in the Cloud Control Panel.

We will continue to monitor the situation and post an update once this issue is fully resolved. Thank you for your patience.

Jan 23, 23:17 UTC
Identified - Our Engineering team has identified the cause of the issue with accessing the Droplet Recovery Console in the Cloud Control Panel and is actively working on a fix.

We will post an update as soon as additional information is available.

Jan 23, 22:23 UTC
Investigating - Our Engineering team is investigating an issue affecting the ability to access the Droplet Recovery Console in the Cloud Control Panel.

At this time, users may experience issues with accessing the recovery console for their Droplets in all regions. The normal Droplet web console seems to be working fine.

We apologize for the inconvenience and will share an update once we have more information.

Jan 21, 22:21 UTC
Resolved - Prior to Tuesday, January 21, 2025 at 19:20 UTC, customers that used an AWS CLI or AWS SDK version released on or after January 15, 2025 may have experienced issues with uploading files to a Spaces bucket. This impacted PutObject and UploadPart requests initiated by recent versions of the AWS CLI and AWS SDKs.

Our Engineering team has confirmed resolution of this issue for almost all Spaces buckets (including all new Spaces buckets), which are now compatible with the latest versions of the AWS CLI and AWS SDKs (and tools and applications that depend on these versions).

Note that Spaces does not currently verify data integrity checksums sent by the AWS CLI and AWS SDKs as part of upload requests (see Data Integrity Protections for Amazon S3 - https://docs.aws.amazon.com/sdkref/latest/guide/feature-dataintegrity.html).

Customers with a bucket that is still incompatible will receive an email from DigitalOcean with follow up steps. If you continue to experience problems, please open a ticket with our Support team. Thank you for your patience through this issue.

Jan 16, 19:14 UTC
Identified - DigitalOcean Spaces Customers using the latest versions (released on Jan 15, 2025) of the AWS CLI or any AWS SDK, or relying on a tool or application that depends on any of these versions of the AWS CLI or an AWS SDK, are experiencing failed uploads to Spaces buckets in all regions.

This is caused by a change made by AWS on January 15, 2024 to the AWS CLI and almost all AWS SDKs (including boto3) to require use of “Data Integrity Protections for Amazon S3” (https://docs.aws.amazon.com/sdkref/latest/guide/feature-dataintegrity.html).

The currently recommended solution is to downgrade (roll back) to a version of the AWS CLI or AWS SDK released prior to January 15, 2025, or to an earlier version of tools or applications that do not depend on one of these versions of the AWS CLI or AWS SDK. The list of known impacted AWS client tools are:
AWS CLI v2.23.0 (workaround - move to last known good version: v2.22.35)
AWS SDK for Python (boto3) v1.36.0 (workaround - move to last known good version: 1.35.99)
AWS SDK for Go 2025-01-15 release (workaround - move to last known good release: 2025-01-14)

Jan 15, 12:54 UTC
Resolved - From 11:29 to 12:31 UTC, our Engineering team observed a Networking issue in our BLR and SFO regions. During this time, users may have experienced Droplet connectivity issue, Users should no longer be experiencing these issues.
We apologize for the inconvenience. If you have any questions or continue to experience issues, please reach out via a Support ticket on your account.