we had a major mess a few months ago when two reps emailed the exact same prospect on the same morning.

our web forms dropped entries into a spreadsheet while reps worked from separate inboxes, so how do other sales teams handle duplicate lead rules when moving our lead intake into hubspot gave us a single activity timeline that cleared up our whole pipeline? seeing the full contact history before hitting send kept our team on the same page and saved us from looking unorganized in front of new accounts.